Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
I can't select delivery date!
Selection of Delivery Date is available at the cart page, before checking out, please select on the available delivery date.
In the case if no dates are selected, we would be sending out at the next available slot.
I need them on a specific date!
No problem! Simply select your preferred selection from our Mothers Day Collection, add them to cart, and at the cart page, you would be able to select your preferred delivery date!
When will they be delivered?
Upon selection of delivery date, you would receive a confirmation email with the selected delivery date.
-We would reach out to you should there be issues with your order.
How Fast Can I pick up?
During our operational hours, we will be able to arrange your order as fast as 15 mins. Simply place them in online, and we will process them and prepare for your pickup!
How can I place an order on Flowerteddybear.com?
To place an order:
Browse our collection and add your favorite items to the cart.
Click the cart icon (top right corner) to review your selections.
Proceed to checkout, enter your shipping & payment details, and confirm your purchase.
You’ll receive an order confirmation email once your payment is processed.
Does Eternal Floral offer international shipping?
Yes! We ship to select countries worldwide. Shipping costs and delivery times vary by destination. For details, visit our Shipping Policy page.
Can I return or exchange an item?
We accept returns & exchanges within 14 days of delivery.
Items must be unused, in original condition, and with all tags attached.
For step-by-step instructions, check our Returns & Refunds Policy.
Are there any promotions or discounts available?
Yes! We regularly offer:
Seasonal sales
Exclusive discounts for newsletter subscribers
Limited-time promo codes (shared via email & social media)
Will my order arrive in one package?
If you order multiple items, they may ship separately depending on availability. You’ll receive tracking details for each shipment.
Is my payment information secure?
Absolutely! We prioritize your security with:
3D Secure Encryption for credit/debit card payments
PCI-DSS compliance (industry-standard protection)
No stored payment data – your details are only used for the transaction.