Payment Policy

Payment Policy

Accepted Payment Methods

At Eternal Floral, we offer secure and convenient payment options for your custom preserved flower purchases:

Payment Type Methods Processing Time
Credit/Debit Cards Visa, Mastercard, American Express Immediate
Digital Wallets Apple Pay, Google Pay Immediate
Alternative Payments PayPal 1-2 business days

Payment Security

All transactions are processed securely through our certified payment gateway with PCI DSS compliance. We never store your full payment details on our servers.

Transaction Processing

For custom preserved flower products like unicorn sculptures, glass dome arrangements and floral gifts:

  • Full payment is required when placing custom orders
  • Orders are processed within 1 business day
  • Production begins after payment confirmation

Refund Policy

For custom made preserved flower products:

  • Refunds are issued to original payment method
  • Processing time: 5-7 business days
  • Cancellation is possible within 24 hours of order placement

Supported Regions

We currently accept payments from the following regions:

  • Hong Kong
  • Mainland China
  • United States
  • United Kingdom
  • Australia
  • Canada

Contact Information

For payment-related inquiries:

NOMAVOX (HONG KONG) ROMANTIC JOURNEY LIMITED
Room 1508, 15/F, Grand Central Office Tower 2,
625 Nathan Road, Mongkok, Hong Kong
Phone: +852 9486 4600
Email: mail@eternalfloral.com

Last Updated: August 4, 2025 by Eternal Floral Policy Team